CONTACT US
Effective Date: August 12, 2026
Thank you for getting in touch with Zzzps. Whether you are picking out a present for a birthday, a housewarming, a wedding, or simply a thank-you, our support team is ready to assist. We understand that a gift often comes with a date attached, so we give every message careful and timely attention.
What to Include in Your Message
To help us understand your request and reply quickly, please share as much of the following as you can:
-
Your order number, if available;
-
The email address linked to the purchase;
-
The name or web link of the gift item concerned;
-
A clear description of what you need; and
-
Photos or a short video if an item arrived damaged, faulty, wrong, or with missing pieces.
If something arrives damaged, faulty, incorrect, or incomplete, please attach clear images of the item, the problem, the shipping label, and—where relevant—the outer packaging. These details help us assess the matter properly and offer a suitable resolution.
How to Reach Us
Customer Service Email:
service@Zzzps.com
Store Website:
zzzps.com
Our team reviews messages on business days and responds as soon as reasonably possible. We may not reply instantly, but every request receives careful attention.
If your order is time-sensitive, please state the deadline clearly in your message and include your order number. If you need something by a specific date, let us know that date from the start so we can offer timing guidance before any commitment is made.
Please avoid sending repeated messages about the same matter, as duplicates can make a request harder to follow.
Changes and Cancellations
If you need to correct a shipping address, swap a gift selection, adjust a personalization, or ask to cancel an order, please contact us promptly.
We will make reasonable efforts to accommodate your request. However, once an order has moved into processing, production, or dispatch, we cannot promise that it can be changed or canceled.
Customized, personalized, and made-to-order items may go into production shortly after confirmation, so the window to make a change can be brief.
Returns and Item Concerns
Please get in touch before returning anything.
The right return destination can differ based on the item, the order, and where you live. Once your return request is reviewed and approved, we will email you the relevant return address and clear instructions.
Never ship an item to our registered office or to the address on the original parcel unless our support team expressly tells you to do so.
Unauthorized returns, or those sent to the wrong address, may be refused, delayed, lost, or sent back to you. Please see our Returns and Cancellation Policy for full eligibility rules and refund steps.
If something arrives damaged, faulty, wrong, or missing pieces, we will review what you send and offer a suitable solution. Depending on the situation and available stock, this could mean sending a missing piece, providing a replacement, arranging an exchange, or refunding the affected item.
Company Information
Brand:
Zzzps
Website:
zzzps.com
Store Operator:
Taizhou Chongyou Industry and Trade Co., Ltd.
Legal Entity:
Taizhou Chongyou Industry and Trade Co., Ltd.
Registered Address:
No.8 Shawang Village, Jiaojiang District, Taizhou City, Zhejiang Province
Unified Social Credit Code:
913310022553256917
Customer Service Email:
service@Zzzps.com
Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. We aim to respond promptly. Customer Service Hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (U.S. Central Time, CST/CDT).
Current return warehouse address:
Warehouse: Silver Peak Fulfillment Annex – WH Code 72-GS
7142 Cedar Ridge Ln, Unit A
Reno, NV 89506-2258
USA
Zzzps is operated by Taizhou Chongyou Industry and Trade Co., Ltd., which oversees zzzps.com, order processing, customer service, and related ecommerce operations.